IT Accessibility Office – Your Go-To for IT Accessibility Support!

The Right Tools and Hands-On Support, No Matter What Your Accessibility Needs Are!

The IT Accessibility Office’s (ITAO) Accessibility Centre of Excellence (ACE) is all about making sure you have everything you need to succeed in an inclusive work environment.

• ACE offers recommendations and provides adaptive technology solutions for both hardware and software in order to support you as an Employment and Social Development Canada (ESDC) employee with diverse abilities.
• Our Loan Bank offers a variety of peripherals and IT equipment that you can try out before making a purchase, ensuring that you find the right fit for your needs.

Throughout the year, the ACE Team hosts numerous fun and informative events open to all ESDC employees, including workshops, courses, and kiosks. So be sure to keep an eye on the iService Calendar to avoid missing out on these great opportunities to learn more about accessibility resources that can help support you in your role.

Tailored Equipment Recommendations Through ACE’s Loan Bank

If you’re in need of new equipment, our Loan Bank allows you to test out different tools and devices to help you figure out what works best for you. There’s no pressure to commit until you’re sure that it’s the right fit! No medical note or formal paperwork required! We provide accessibility support for everyone, making sure that there are zero barriers between you and the help you need.

How to Contact Us

1. Submit a service request via the National Service Desk: In the WebDirect text box, type and select “Accessibility Centre of Excellence.”
2. Fill out the Request Form: In the drop-down menu, choose between “Adaptive technology support,” “Advice and recommendations,” or “Client’s need assessment” depending on your needs.

Promoting IT Accessibility Is Our Specialty

ITAO’s Outreach Communications and Support (OCS) Team works to raise awareness about digital accessibility and make it a workplace priority. We organize events and share articles explaining how to make your work more accessible and why accessibility matters for all teams. Consider regularly visiting ITAO’s Upcoming Events page for new ways to learn more about why accessibility should be incorporated into all IT projects.

OCS Values Your Input!

If you have suggestions for future IT accessibility events or articles, please reach out to us at EDSC.TI.SENSIBILISATION-AWARENESS.IT.ESDC@hrsdc-rhdcc.gc.ca. Your feedback could help us tailor our programming to better meet your needs.

Meet Us at the ITAO In-Person Kiosk – May 27, 2025

Join us at our next National AccessAbility Awareness Week (NAAW) event, where we will be partnering up with the Centre of Expertise for Optimizing Employee Potential. There, you will have the opportunity to ask questions and learn more about our services.

• Location: Place du Portage, Phase IV, 1st Floor, 140 Promenade du Portage (at the top of the escalator near the Commissionaires’ desk)
• Time: 8:00 a.m. to 2:00 p.m. (Eastern Time)

ITAO Virtual Kiosk: Your One-Stop Information Portal – May 29, 2025

• Location: MS Teams – Your One-Stop Information Portal
• Time: 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m. (Eastern Time)

Why You Should Attend

Inclusivity: The virtual kiosk is accessible to everyone, ensuring that no one is left out.

Convenience: Access services from the comfort of your workspace or home.

Support: Get personalized assistance and resources to help you succeed.

You will have the opportunity to ask one-on-one questions and to sit with our team and have them review a template or document. Our team will also be available to provide advice on audits, needs assessments, IT accessibility equipment, and more.

Don’t miss out on this opportunity to enhance your work experience and connect with valuable services. Join us in embracing this new initiative, and make the most of what the ITAO virtual kiosk has to offer!

We are happy to assist you with any inquiries you may have. If you require more information about the kiosks, please contact us at EDSC.TI-IT.A11Y.ESDC@hrsdc-rhdcc.gc.ca.

Stay tuned for future IITB News articles to learn more about our Service Management and Audit teams.

- IT Accessibility Office