Designing for users with anxiety
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Long Description
Designing for users with anxiety
Do...
- Give users enough time to complete an action
- Explain what will happen after completing a service
- Make important information clear
- Give users the support they need to complete a service
- Let users check their answers before they submit them
Don't...
- Rush users or set impractical time limits
- Leave users confused about next steps or timeframes
- Leave users uncertain about the consequences of their actions
- Make support or help hard to access
- Leave users questioning what answers they gave
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