Designing for users with anxiety

Do...

• Give users enough time to complete an action
• Explain what will happen after completing a service
• Make important information clear
• Give users the support they need to complete a service
• Let users check their answers before they submit them

Don't...

• Rush users or set impractical time limits
• Leave users confused about next steps or timeframes
• Leave users uncertain about the consequences of their actions
• Make support or help hard to access
• Leave users questioning what answers they gave