Designing for users who are D/deaf or hard of hearing
This page was archived on January 23, 2026. The information is provided for reference, research, or recordkeeping purposes. For current information, please visit Designing for users who are deaf or hard of hearing - Digital Accessibility Toolkit.
Long Description
Designing for users who are D/deaf or hard of hearing
Do...
- Write in plain language
- Use subtitles or provide transcripts for videos
- Use linear, logical layout
- Break up content with sub-headings, images and videos
- Let users ask for their preferred communication support when booking appointments
Don't...
- Use complicated words or figures of speech
- Put content in audio or video only
- Make complex layouts and menus
- Make users read long blocks of content
- Don't make telephone the only means of contact for users
For more information, contact: access@digital.homeoffice.gov.uk